
Returns Policy
ATI Return Policy
ATI offers a 30-day, no-questions-asked return policy for standard purchases.
Eligibility for Refunds and Exchanges
- A valid invoice or proof of purchase from ATI is required to initiate a return.
- Returned parts must be unused, in original condition, and include all original packaging and components.
- Once a return is approved and an RMA is issued, a valid UPS or FedEx tracking number must be provided within 14 days.
- Upon receipt and inspection of returned parts, ATI will issue a refund within 14 days.
- ATI also offers same-day shipping for next-day delivery of replacement parts, subject to availability.
Broker & Reseller Return Policy
Orders placed by brokers, resellers, or distributors are subject to the following additional terms:
- All broker orders are final and non-returnable unless accompanied by a failure report from an independent, ATI-approved Third-Party Test Lab.
- No returns or cancellations will be accepted without prior RMA authorization from ATI.
- A Third-Party Test Lab Report must specify the failed electrical parameter against the part's original manufacturer datasheet before an RMA is issued.
- ATI parts are often purchased as surplus inventory and may have minor cosmetic imperfections.
- Returns will not be accepted for parts that function electrically and meet specifications.
- All parts shipped to brokers and resellers come with a 1-year replacement warranty. If a part fails in the field, ATI will ship a replacement part at no cost, including expedited overnight shipping when available.
Disclosure & Warranty Information
ATI sources parts from surplus channels, not directly from manufacturers. As a result:
- Traceability to the factory is not available, and parts may not be classified as “Factory New.”
- However, all parts undergo physical inspection and electrical testing to ensure they meet original manufacturer specifications.
- ATI stands behind its quality: every part sold includes a 1-year replacement warranty, valid even for parts that fail during use in the field.
- Replacement parts are shipped overnight, at no expense to the customer.
We believe in full transparency so that you can make confident, informed purchasing decisions.